Shipping & Returns

Shipping



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We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Note that there are restrictions on some products (and countries). Therefore, some products cannot be shipped to international destinations. Specific extra rates may apply for some products.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns & Refunds Policy
Not happy with something ? Neither are we.

Refunds on any of our products:

– Deposit refunds are only available for store credit only.

– Returning items should be in new conditions in order to be accepted by American Electric. Internally manipulated, modified, scratched, broken, damaged or useless items are not elegible for refunds.

– 10% Re-stocking fee may apply for all purchased items returned .

– The cost of the returning costs are assumed by the customer. American Electric will pay for returning costs if the return is a result of American Electric ’s error (you received an incorrect or defective item, etc.)

New items (On-Site Purchase): Under total insatisfaction, customer could return their new products within the next 5 business days after delivery.

New items (Online Purchase): Under total insatisfaction, customer could return their new products within the next 15 business days after delivery.

Used Products Purchased: All sales are final. No refunds or returns may apply. Make sure you agree with, and understand the conditions of the vehicle before purchasing it.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

30 DAY RETURN POLICY (Satisfaction Guarantee) (Updated 2-10-2012)

If during the first 30 days you choose to return merchandise purchased from American Electric for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Customer is responsible for returning merchandise at their own expense. Refunds will not include our original shipping cost which was included in the purchase prices of the merchandise.

At the discretion of American Electric Motors, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee. Contact tech support on this link to obtain an RMA number.

Shipping charges included in the Purchase Price of the Merchandise are non-refundable. Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 25 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.

Include a copy of your invoice.
Include a copy of the RMA notice you have received from us via our support department help desk.
Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Freight collect and COD packages will not be accepted.
At the discretion of American Electric Motors, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.

– All shipping charges are non-refundable.

– All new units will be charged the 10% restocking fee.

– Customer is responsible for returning merchandise at their own expense.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately.

Signature Required Option:

We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased American Electric Motors will not be responsible for packages that have been left at the recipient’s door and consequently lost and/or Stolen.

Order Cancellation Policy:

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.

Electronic Parts:

Electronic Parts are non-returnable. Please make you’re selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone 305-767-3289

Lifetime Technical Support:

Lifetime technical support is provided to each customer that purchases an American Electric Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an American Electric technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

Disclaimer:

American Electric Motors LLC and or American Electric Miami LLC/American Electric Bike & Scooter is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. American Electric Motors encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc….but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.

 

Policies 101

We want to make sure you understand all the information as well as value-added services and policies we have for you. That’ why we designed a 4-page summarized version of what you need to know about American Electric Bike & Scooter policies on Customer Service, Returns & Refunds, Warranty and Regulations. We strongly recommend you read this easy-to-read file if you have any concerns about any of these topics.

Go paperless; Download the .pdf file right here!

American Electric Policies 101

If you have additional questions, you may call us at (305) 767 3289, send us an email to info@americanelectricmotors.co or visit on of our locations, and one of our representatives will gladly help you.

Thank you for choosing American Electric Motors/ American Electric Bike & Scooter LLC. 

 

Happy Riding! Go Green!

 

For more information, Click, Call or Visit:

info@americanelectricmotors.co
305 767-EBUY(3289)
2000 NE 146th Street, North Miami-FL 33181

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